Terms of Service

These Terms of Service (“Terms”) govern your access to and use of RxVance, a regulatory intelligence and drug shortage monitoring platform for compounding pharmacies (the “Service”), operated by RxVance LLC (“RxVance,” “we,” “us,” or “our”).

By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

The Service is intended for licensed pharmacy professionals, compounding pharmacy organizations, and their authorized staff. By using the Service, you represent that you are at least 18 years old and have the authority to bind your organization to these Terms if applicable.

2. Account Registration

You must provide accurate and complete information when creating an account and keep your credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at a.jalloh@rxvance.com if you suspect unauthorized access to your account.

3. Description of Service

RxVance aggregates and monitors publicly available regulatory data — including FDA drug shortage records, Import Alerts, GMP data, the Federal Register, and state pharmacy board notices — to provide shortage alerts, watchlist monitoring, and compliance reporting tools for compounding pharmacies.

RxVance is an informational and monitoring tool. It does not provide legal, regulatory, or clinical advice, and does not replace your organization’s own compliance judgment, legal counsel, or professional responsibility to verify regulatory status through primary sources before making sourcing, compounding, or dispensing decisions.

4. Subscription, Fees, and Payment

The Service is currently provided free of charge. RxVance intends to introduce paid subscription plans in the future. If and when paid plans are introduced:

• Fees, billing frequency, and plan details will be presented clearly at the time of purchase, and no charges will be applied without your explicit consent.
• We will provide advance notice before converting any existing free account to a paid plan, and you will have the opportunity to decline before any charge is applied.
• Fees will be non-refundable except as required by law or as otherwise stated at time of purchase.
• We may change subscription pricing with reasonable advance notice. Continued use of the Service after a price change takes effect will constitute acceptance of the new pricing.
• Failure to pay applicable fees may result in suspension or termination of access to paid features.

These Terms will be updated with specific plan details before any paid tier launches.

5. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable regulation
• Attempt to gain unauthorized access to the Service, other accounts, or underlying systems
• Reverse-engineer, scrape, or extract data from the Service beyond normal use of provided export/report features
• Share account credentials with unauthorized individuals or resell access to the Service without our written consent
• Interfere with or disrupt the integrity or performance of the Service

We reserve the right to suspend or terminate accounts that violate these Terms.

6. Compliance Reports and Data Accuracy

Compliance reports and alerts generated by the Service are compiled from primary regulatory sources on a best-effort basis. While we work to ensure accuracy and timeliness, RxVance does not guarantee that the Service will detect every relevant regulatory event, shortage, or compliance-relevant change, and delays or gaps in third-party source data (e.g., government API downtime) may affect the completeness of alerts. Your organization remains responsible for independently verifying regulatory status before relying on it for compliance decisions.

Immutable compliance reports generated within the Service, once finalized, cannot be edited or deleted, by design, to preserve their evidentiary integrity for your organization’s own recordkeeping purposes.

7. Intellectual Property

The Service, including its software, design, branding, and compiled/aggregated data presentations, is owned by RxVance LLC and protected by applicable intellectual property laws. These Terms do not grant you any ownership rights in the Service. Underlying public regulatory source data (e.g., FDA records, Federal Register notices) remains public information and is not owned by RxVance.

8. Third-Party Data Sources

The Service relies on data from third-party government and regulatory sources. RxVance is not affiliated with, and does not speak on behalf of, the FDA, state pharmacy boards, or any other regulatory body referenced within the Service. Availability of source data is outside our control, and RxVance is not responsible for inaccuracies originating from third-party sources.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. RXVANCE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ALL REGULATORY EVENTS WILL BE DETECTED OR REPORTED.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RXVANCE AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. RXVANCE’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO RXVANCE, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

Nothing in these Terms limits liability that cannot be limited under applicable law.

11. Indemnification

You agree to indemnify and hold harmless RxVance from any claims, damages, or expenses (including reasonable attorneys’ fees) arising from your violation of these Terms or misuse of the Service.

12. Termination

You may terminate your account at any time by contacting a.jalloh@rxvance.com. We may suspend or terminate your access to the Service if you violate these Terms, fail to pay applicable fees (once applicable), or if we discontinue the Service, with reasonable notice where practicable.

Upon termination, your right to use the Service ceases immediately. Certain provisions (including intellectual property, disclaimers, limitation of liability, and indemnification) survive termination.

13. Changes to the Service or Terms

We may modify the Service or these Terms at any time. We will provide reasonable notice of material changes to these Terms (e.g., via email or in-app notice). Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

14. Governing Law

These Terms are governed by the laws of the state in which RxVance LLC is organized, without regard to conflict-of-law principles, unless otherwise required by applicable law.

15. Contact Us

Questions about these Terms should be directed to:

Email: a.jalloh@rxvance.com

These Terms of Service are provided as a general template and do not constitute legal advice. Organizations should have this document reviewed by qualified legal counsel before publication, particularly with respect to state pharmacy regulations, HIPAA/BAA obligations, and liability terms appropriate to a regulatory compliance product.